At Dentora, we stand behind every product we ship. If you are not completely satisfied with your purchase for any reason, you may request a return or refund within 30 days of the delivery date.
We don't believe in making returns complicated. Our goal is simple: if the product didn't meet your expectations, we want to make it right.
✅ Our Promise: Every Dentora order is backed by our 30-day satisfaction guarantee. Contact us and we'll work with you to resolve your concern — whether that means a refund, a replacement, or something else entirely.
To be eligible for a return, items must meet the conditions below. Because our products are personal hygiene items, we maintain specific standards for safety and sanitation.
If you are unsure whether your item qualifies, please contact us before shipping anything back. We'll help you determine the best course of action.
To start a return, please follow these steps:
📋 Returns sent without a valid RMA number may be refused or cause delays in processing your refund. Always initiate your return through email first.
For returns initiated due to a change of mind or personal preference, the customer is responsible for the cost of return shipping. We recommend using a trackable carrier such as USPS, UPS, or FedEx.
If we sent you the wrong item, or your product arrived damaged or defective, Dentora will cover the full cost of return shipping. We will provide a prepaid return label in your RMA confirmation email at no charge to you.
Dentora is not responsible for return packages lost in transit. We strongly recommend using a trackable shipping method and retaining your shipment receipt until your refund has been confirmed.
Once we receive and inspect your returned item(s), we will process your refund promptly.
Upon receipt of your return, we will inspect the item within 1–2 business days to confirm it meets our return eligibility criteria.
Approved refunds are issued to the original payment method within 5–7 business days of inspection approval. You will receive a refund confirmation email once it has been processed.
Please note that after we issue a refund, your bank or card issuer may take an additional 3–10 business days to post the credit to your account, depending on your institution. This is outside our control. If you have not seen your refund after 10 business days of our confirmation email, please contact your bank before reaching out to us.
💳 Refunds are always returned to the original payment method. We do not issue refunds via check, cash, or alternate payment methods.
We do not currently offer direct item exchanges. If you would like a different product, the fastest way to get what you want is:
If you received a defective or incorrect item and would prefer a replacement rather than a refund, please indicate this in your initial return email. We are happy to ship a replacement at no charge, subject to availability.
We take great care in packaging every order, but occasionally items may arrive damaged in transit or with a manufacturing defect. If this happens:
⚠️ Damage claims reported more than 7 days after delivery may not qualify for a free replacement, as it becomes difficult to determine whether damage occurred in transit or after delivery.
Due to the personal hygiene nature of our products, the following cannot be returned under any circumstances:
We recognize that every situation is unique. If your situation doesn't fit neatly within these guidelines — such as a product quality concern, an allergy, or a bulk organizational order — please reach out to us directly. We'll do our best to find a fair solution.
Contact us We aim to respond to all inquiries within 1–2 business days.